Refund & Cancellation Policies

NATURE AND APPLICABILITY OF TERMS

Please carefully go through these terms and conditions (“Terms”) and the privacy policy available separately, before you decide to access the Website or avail the services made available on the Website by Afya Safe options. These Terms and the Privacy Policy together constitute a legal agreement (“Agreement”) between you and Dr mech in connection with your visit to the Website and your use of the Services (as defined below). The Services may change from time to time, at the sole discretion of The Services may change from time to time, at the sole discretion of Dr mech, and the Agreement will apply to your visit to and your use of the Website to avail the Service, as well as to all information provided by you on the Website at any given point in time. This Agreement defines the terms and conditions under which you are allowed to use the Website and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at support@Dr mech.com., and the Agreement will apply to your visit to and your use of the Website to avail the Service, as well as to all information provided by you on the Website at any given point in time. This Agreement defines the terms and conditions under which you are allowed to use the Website and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us on contact page. We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time, and such modifications shall be informed to you in writing You should read the Agreement at regular intervals. Your use of the Website following any such modification constitutes your agreement to follow and be bound by the Agreement so modified. You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Website or avail any Services. Your access to use of the Website and the Services will be solely at the discretion of Dr mech.

Refund & Cancellation Policies by Service

Refund terms depend on the service booked. Find your service below to view its current cancellation policy.

Regular Services

Tyre Repair

this is test policy

Cancellation & refunds

Workflow. Time is measured from booking.

Within 1 hours: 10% refund
After 1, up to 11 hours: 5% refund
After 11, up to 13 hours: 0% refund
After 13 hours: 2% refund

Cancel before work starts. If we cannot provide the service, collected payment is refunded in full.

Tire Replacement / Change

Refunds are calculated from time elapsed since booking. Business cancellations receive a full refund.

Cancellation & refunds

Standard cancellation policy. Time is measured from booking.

Within 2 hours: 100% refund
After 2, up to 12 hours: 50% refund
After 12 hours: 30% refund

Cancel before work starts. If we cannot provide the service, collected payment is refunded in full.

SOS Services

Oil Delivery

Refunds are calculated from time elapsed since booking. Business cancellations receive a full refund.

Cancellation & refunds

Standard cancellation policy. Time is measured from booking.

Within 2 hours: 100% refund
After 2, up to 12 hours: 50% refund
After 12 hours: 30% refund

Cancel before work starts. If we cannot provide the service, collected payment is refunded in full.

Mobile Tire replacement

Refunds are calculated from time elapsed since booking. Business cancellations receive a full refund.

Cancellation & refunds

Standard cancellation policy. Time is measured from booking.

Within 2 hours: 100% refund
After 2, up to 12 hours: 50% refund
After 12 hours: 30% refund

Cancel before work starts. If we cannot provide the service, collected payment is refunded in full.

Antifreeze / Coolant Delivery

Refunds are calculated from time elapsed since booking. Business cancellations receive a full refund.

Cancellation & refunds

Standard cancellation policy. Time is measured from booking.

Within 2 hours: 100% refund
After 2, up to 12 hours: 50% refund
After 12 hours: 30% refund

Cancel before work starts. If we cannot provide the service, collected payment is refunded in full.

Fuel Delivery

Refunds are calculated from time elapsed since booking. Business cancellations receive a full refund.

Cancellation & refunds

Standard cancellation policy. Time is measured from booking.

Within 2 hours: 100% refund
After 2, up to 12 hours: 50% refund
After 12 hours: 30% refund

Cancel before work starts. If we cannot provide the service, collected payment is refunded in full.

Towing Service

Refunds are calculated from time elapsed since booking. Business cancellations receive a full refund.

Cancellation & refunds

Standard cancellation policy. Time is measured from booking.

Within 2 hours: 100% refund
After 2, up to 12 hours: 50% refund
After 12 hours: 30% refund

Cancel before work starts. If we cannot provide the service, collected payment is refunded in full.

Vehicle Lockout

Refunds are calculated from time elapsed since booking. Business cancellations receive a full refund.

Cancellation & refunds

Standard cancellation policy. Time is measured from booking.

Within 2 hours: 100% refund
After 2, up to 12 hours: 50% refund
After 12 hours: 30% refund

Cancel before work starts. If we cannot provide the service, collected payment is refunded in full.